Customers’ satisfaction is ESB main concern. Standard’s continuous process of innovation enables ESB to benefit from the ideas of its employees with constantly developing new and better ways to make operation more efficient and to improve quality. Quality assurance is implemented into each of the production process in order to assure quality consistency to ESB customer. All goods delivered are inspected by Quality Control Team to ensure the specifications are adhered to. Quality of The Source and 5’S applied towards the Zero Defect target.